# Agentic AI for banks in Canada Canada's financial institutions are preparing for OSFI's model risk guideline E-23, which takes effect on 1 May 2027 and covers AI. We help banks, credit unions and insurers deploy AI agents that are inventoried, risk-rated and monitored from the start, on Canadian infrastructure. ## Key facts - **Regulators:** OSFI, FCAC, FINTRAC, Privacy: see below - **Deployment options:** Azure Canada Central and East, AWS Canada Central and West, Google Cloud Toronto and Montreal, or on-premises - **First agents we build:** Bilingual client service, FINTRAC report drafting, Mortgage file preparation - **Controls on every agent:** Own identity and least-privilege access, human approval for material actions, full audit trail, prompt-injection testing ## Use cases - **Bilingual client service:** Serve clients in English and French, raise requests through approved systems and hand sensitive cases to staff. - **FINTRAC report drafting:** Assemble the facts for suspicious transaction and large cash transaction reports and draft them for a compliance officer to file. - **Mortgage file preparation:** Collect documents and check them against your B-20 underwriting policy before an underwriter reviews the file. - **Interac e-Transfer and card fraud:** Group related alerts, trace where funds moved and draft the case for investigators. - **Model inventory upkeep:** Find models and agents across teams and keep the E-23 inventory, owners and risk ratings current. - **Treasury and cash operations:** Reconcile accounts, forecast liquidity and propose sweeps for treasury approval. ## Regulators - **OSFI:** Guideline E-23 on model risk (effective 1 May 2027), B-13 on technology and cyber risk, and B-10 on third-party risk. - **FCAC:** Consumer protection obligations under the Financial Consumer Agency of Canada. - **FINTRAC:** Anti-money laundering monitoring and reporting. - **Privacy:** PIPEDA, plus Quebec Law 25 for Quebec customers, including notice of decisions made solely by automated processing. ## FAQ ### Does OSFI E-23 cover AI agents? E-23 applies to all models at federally regulated financial institutions, including AI and machine learning, so decision-making agents belong in the model inventory. ### Can agent data stay in Canada? Yes. We deploy on Canadian cloud regions in Toronto, Montreal and Calgary, or on-premises. ### Do you build bilingual agents? Yes. We build and test agents in English and French.