# CRM & Work Management, Pipelines, projects and service desks where people and agents share the work We design and roll out CRM and work-management platforms, sales pipelines, PMOs and service desks, with automations and AI agents that pick up and route work. **Solution pillar:** Business Solutions **Technology partners:** monday.com ## What we deliver - **CRM implementation:** Pipelines, accounts, quoting and sales dashboards configured to your process. - **PMO & portfolio management:** Programmes, resources and executive status in one place. - **Service desk:** IT and customer service workflows with SLAs and automation. - **Agent-assisted workflows:** AI that categorises, summarises, assigns and follows up. ## Use cases - **Transformation PMO** (with monday.com): Run government and enterprise transformation portfolios with live, AI-summarised status. - **Store-opening and campaign playbooks** (with monday.com): Standardise store launches and promotions across hundreds of locations. ## Services - [Agentic AI Development](https://www.nitronedge.com/services/agentic-ai/) - [Data Engineering & Integration](https://www.nitronedge.com/services/data-integration/) ## FAQ ### Can AI agents work inside our CRM? Yes. Agents read and update CRM and work items through the platform's API, so people and agents share one source of truth with a full activity history. ### Which CRM & Work Management technologies does NitronEdge work with? We deliver CRM & Work Management with monday.com, and recommend the right fit after understanding your requirements. ### Does NitronEdge provide CRM & Work Management services in my country? Yes. We deliver CRM & Work Management consulting, implementation and managed services across the Middle East, Africa, USA, India and Canada, on-site and remotely.