# RealWear, Hands-free, voice-controlled assisted-reality devices for frontline workers RealWear makes rugged, voice-controlled assisted-reality headsets for industrial frontline workers. Technicians see guidance, documents and remote experts in their line of sight while keeping both hands free, including intrinsically safe models for hazardous areas. **Vendor:** RealWear **Solution area:** Business Solutions **Role in the agentic stack:** Puts AI agents and remote experts in the field technician's line of sight, hands-free and voice-first. **Industries:** Oil & Gas, Telecommunications, Public Sector & Government, Retail & Consumer ## Our RealWear services - **Frontline use-case discovery:** Identify the field tasks where hands-free guidance and remote experts pay back fastest. - **Device rollout & management:** Provisioning, configuration, app deployment and fleet management. - **Remote expert solutions:** Integrate remote video assistance with your collaboration tools. - **Digital workflows & inspections:** Voice-driven procedures, checklists and evidence capture. - **Voice AI field assistant:** Connect devices to AI agents for hands-free answers on procedures, parts and history. - **Hazardous-area deployments:** Plan rollouts in classified areas with intrinsically safe devices and site security. ## What you get - Prioritised frontline use cases and business case - Configured device fleet and management - Remote expert and workflow apps integrated - Voice AI assistant pilot on your documents - Adoption plan and training ## Typical engagement - Discover (1–2 weeks): Field tasks, sites and safety requirements mapped. - Pilot (4–6 weeks): Devices and apps live with a pilot crew. - Scale (4–12 weeks): Rollout across sites with management and support. - Improve (Ongoing): Usage analytics, new workflows and AI features. ## Capabilities - **Hands-free assisted reality:** A head-mounted display that keeps both hands free for the task. - **Voice control in noisy environments:** Operate apps by voice, designed for loud industrial settings. - **Rugged & hazardous-area models:** Durable devices, with intrinsically safe options for hazardous zones. - **Remote expert collaboration:** Live video with off-site experts through leading collaboration apps. - **Fleet management:** Cloud-based device management, configuration and app deployment. ## Use cases - **Remote expert for field maintenance** (Oil & Gas, Telecommunications): Off-site specialists see what the technician sees and guide the fix. - **Guided inspections and procedures** (Oil & Gas, Public Sector & Government): Step-by-step digital workflows with voice-captured evidence. - **Voice-driven AI field assistant** (Oil & Gas, Telecommunications, Retail & Consumer): Technicians ask an AI agent for procedures, parts and history, hands-free. ## Services - [Generative AI & Copilots](https://www.nitronedge.com/services/generative-ai/) - [Agentic AI Development](https://www.nitronedge.com/services/agentic-ai/) - [OT Security](https://www.nitronedge.com/services/ot-security/) ## FAQ ### Can RealWear devices be used in hazardous areas? RealWear offers intrinsically safe models designed for hazardous environments. We plan rollouts with your HSE team against site classification requirements. ### How do RealWear devices work with AI agents? Workers use voice to ask an AI assistant for procedures, parts or asset history and get the answer in their line of sight, while keeping both hands on the job. ### What is assisted reality? Assisted reality shows digital information (instructions, documents, video calls) in a small display in the worker's field of view, without overlaying holograms, so they stay aware of their surroundings and keep their hands free. ### Is NitronEdge a RealWear partner? Yes. NitronEdge Technologies works with RealWear to design, implement, integrate and support RealWear for organisations in the Middle East, Africa, USA, India and Canada. ### How does RealWear fit into an agentic AI architecture? Puts AI agents and remote experts in the field technician's line of sight, hands-free and voice-first. NitronEdge positions RealWear in the Business Solutions layer of its agentic stack (outcomes). ### Can NitronEdge deliver RealWear in Saudi Arabia, the USA or India? Yes. We work with organisations across the Middle East (United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait), Africa (South Africa, Nigeria, Kenya, Egypt), the USA, India and Canada. Delivery is remote and on-site, and we design every project around the local data protection and data residency rules. ### Which industries use RealWear? NitronEdge delivers RealWear for Oil & Gas, Telecommunications, Public Sector & Government and Retail & Consumer.